On this page is a list of Frequently Asked Questions (FAQ's) relating to different technical issues. We've split the questions and answers into categories. These are Find, Search and Browse, followed by Viewing Options and Troubleshooting.
Find, Search and Browse
Viewing Options
Troubleshooting
Find, Search and Browse
We use the words Find and Search to try and distinguish between two different functions on the web site.
Start by finding out which directories we have published online. Select from 1 of our 3 Find by options.
You will then see a results list. You can open each individual directory that appears in the results list.
Once you have opened an individual directory you can conduct Searches within it.
Additionally, you can Browse through an open directory on an image-by-image basis or by jumping to an image number.
In our more advanced technical FAQ's below, we refer to “adjacency searching” and “advanced retrieval” methods. You can use these methods on the Find by keywords page and when searching within an individual directory.
You can use similar techniques to trace names on either the Find by keywords page or within an individual directory.
Supposing you were looking for a Walter Nash. Enter Walter Nash on the Find by Keywords page or in the search box within an individual directory.
It's worth bearing in mind that different directories may present names in different ways.
The above example limits you. It does not allow you to look for entries containing the same words in a different order, such as Nash Walter.
To overcome this, you need to ask for results where Nash appears within 2 words of Walter, in any direction. Enter the following command: Nash w/2 Walter
This command is known as the Within Operator. It is also a powerful way to locate both a name and a profession within a given context. Read more about it in advanced retrieval methods.
In the above answers we've explained some basic retrieval methods using the Find, Search and Browse options. We've also touched upon basic adjacency searching.
One of the most powerful advanced retrieval methods is the so-called Within Operator. If you use it you'll stand a better chance of locating words within close proximity of each other, such as a name and a profession.
THE WITHIN OPERATOR
Contextualise your searches using the Within Operator, as in the examples below:
The within operator is represented as W/n. The n can be any integer from 1 to 16382. Omit the comma in integers over 1,000.
PRECEDING WORDS
This is similar to w/n, but enables you to specify preceding words. On the Find by Keywords page, for example, enter only:
FIELD SEARCHES
You might wish to try the following on the Find by Keywords page. Note the use of curly brackets { }.
WILDCARDS
Use to search for prefix, root and suffix and spelling variations. Wildcards may be more helpful when searching individual directories.
Question mark ? replaces a single character.
Asterisk * replaces 0 or more characters.
Ensure that your wildcards are related to the correct topic.
QUORUM SEARCHES
Example: 1 of {chemist, pharmacist, apothecary, druggist}
You will see the Fuzzy logic option in two places on this web site.
Fuzzy logic is an advanced retrieval feature. Select it if you wish to look for similar-sounding words, for example. If you were to submit the word commuter and select a Fuzzy option, you would also retrieve words such as computer.
This is useful for finding foreign names and alternative spellings. Fuzzy logic may help you overcome standard problems associated with Optical Character Recognition software. We use such software to convert scanned pages of text into electronic documents. In limited instances the software may not be able to read the exact letters comprising the original text.
An alternative approach to searching within a directory is our browse option. You may wish to try this before experimenting with Fuzzy logic.
Fuzzy is set in 'Off' mode by default.
Find out more about advanced retrieval methods including the use of wildcards.
You may have come across the 3 basic Boolean operators already. They often allow you to combine keywords and include or exclude terms.
However, be careful how you use them on this web site. They generally locate terms that appear anywhere in the same directory.
AND
OR
NOT, AND NOT
Yes. This is a new feature on our site. Once you've opened a directory, you can search and browse within it. You can also zoom in and out of an image and print pages via your browser or in PDF format.
No. The search engines consider uppercase and lowercase words as the same.
We've simply used a mixture of cases for clarity in the examples above.
Viewing Options
You can print our general web pages and directory images via your web browser, as File/Print. However, we recommend that you print directory images in PDF format as the quality is superior. Read more about printing.
You can zoom in and out of a directory image in either search or browse mode. Click on +Zoom In and Zoom Out -.
Additionally, you can alter the size of other forms of text on the site such as our navigation menus and explanatory content. If you have Internet Explorer or Netscape, look for the View menu. This will be at the very top of your screen in your browser. You can then select the Text Size.
Once you've submitted a Find by option, you'll see a Results List. Within the list are options to view the Directory and to view the directory's Fact File.
Also look for the buttons at the top of each Fact File and Directory image. These allow you to move from one view to another.
Troubleshooting
The 4 most common reasons for this are:
The directory may not contain the keywords you are looking for in the first place. Try entering different words or using different search methods to double check.
There may also be another explanation. During the digitisation process we use Optical Character Recognition software. This converts scanned pages of text into electronic documents. In limited instances it cannot read the exact letters comprising the original text.
You can adopt a number of approaches to help resolve the above problem, should it arise. You may wish to try Fuzzy logic or Wildcards. Alternatively, make the most of the browsing options within individual directories and the Fact Files.
We recommend that you find out how to use this site BEFORE searching or browsing an directory.
The directory images operate within a separate system to the static web pages on the site. If you are viewing a directory image, but then click a page such as How to use this site, you may lose your place. However, you can move freely between the directory images and the Fact File pages. Each time you move between browse and search mode you are sent back to the start of the directory.
You might receive an error message if you have a pre-installed downloading program that conflicts with our web site. You might also receive an error message if your workplace is preventing access to the site. See above for more information about these issues.
Other errors occur when the system does not understand the search syntax you have tried to use. Please refer to our FAQ's so that you can get the most out of the site.
Ensure that you click on Clear Settings before using the Find by Keywords page for a second or third time in one session. This ensures that the page has refreshed properly. If the page hasn't refreshed, you might come across the following message:
ZyNET error. Named file not found in result list.
You must select at least 1 drop-down menu, or enter your own keyword, before submitting the Find by Keywords page. If you wish to see a list of all directories, enter a common keyword like ‘trade’.
If you are still unsure about the error message, send us an e-mail.