On this page is a list of Frequently Asked Questions (FAQ's) relating to different technical issues. We've split the questions and answers into categories. These are Find, Search and Browse, followed by Viewing Options and Troubleshooting.

Technical FAQ's

Find, Search and Browse

  1. What do the Find, Search and Browse options mean on this site?
  2. How do I trace names?
  3. What are the advanced retrieval methods?
  4. What does Fuzzy mean?
  5. What does Boolean mean, and how do I use it in my keywords?
  6. Can I search within an individual directory?
  7. Are the search engines case sensitive?

Viewing Options

  1. What is the best way to print a page?
  2. How do I zoom in and out of a page?
  3. How do I move between the Fact File and a Directory?

Troubleshooting

  1. When I click on a directory to view it, I am unable to see the pages. Why?
  2. The search engine appears to miss out some occurrences of my keywords. Why?
  3. Why do I lose my place when I am viewing a directory and click on How to Use this site?
  4. An error message appears when I try and view a directory. What does it mean?

Find, Search and Browse


1. What do the Find, Search and Browse options mean on this site?

We use the words Find and Search to try and distinguish between two different functions on the web site.

Start by finding out which directories we have published online. Select from 1 of our 3 Find by options.

You will then see a results list. You can open each individual directory that appears in the results list.

Once you have opened an individual directory you can conduct Searches within it.

Additionally, you can Browse through an open directory on an image-by-image basis or by jumping to an image number.

In our more advanced technical FAQ's below, we refer to “adjacency searching” and “advanced retrieval” methods. You can use these methods on the Find by keywords page and when searching within an individual directory.


2. How do I trace names?

You can use similar techniques to trace names on either the Find by keywords page or within an individual directory.

Supposing you were looking for a Walter Nash. Enter Walter Nash on the Find by Keywords page or in the search box within an individual directory.

It's worth bearing in mind that different directories may present names in different ways.

The above example limits you. It does not allow you to look for entries containing the same words in a different order, such as Nash Walter.

To overcome this, you need to ask for results where Nash appears within 2 words of Walter, in any direction. Enter the following command: Nash w/2 Walter

This command is known as the Within Operator. It is also a powerful way to locate both a name and a profession within a given context. Read more about it in advanced retrieval methods.


3. What are the advanced retrieval methods?

In the above answers we've explained some basic retrieval methods using the Find, Search and Browse options. We've also touched upon basic adjacency searching.

One of the most powerful advanced retrieval methods is the so-called Within Operator. If you use it you'll stand a better chance of locating words within close proximity of each other, such as a name and a profession.

THE WITHIN OPERATOR

Contextualise your searches using the Within Operator, as in the examples below:

  • Nash Walter w/10 broker
  • This command locates all records where Nash comes directly before Walter. It's an example of basic adjacency searching.
  • The command also uses the Within Operator. It requests that the word broker falls within 10 words of Walter.
  • Murray w/2 William w/12 clock w/5 maker
  • This command enables you to search for a name that may have been recorded in one or more formats: William Murray or Murray, William, for example.
  • You are asking the system to find Murray and William within two words of each other.
  • Additionally William and clock must fall within 12 words of each other.
  • Clock and maker must fall within 5 words of each other.

The within operator is represented as W/n. The n can be any integer from 1 to 16382. Omit the comma in integers over 1,000.

PRECEDING WORDS

This is similar to w/n, but enables you to specify preceding words. On the Find by Keywords page, for example, enter only:

  • Reform Act p/100 Worthing
  • This entry requires Reform to be adjacent to Act, in that order.
  • It also specifies that Act must preced Worthing by 100 words or less.

FIELD SEARCHES

You might wish to try the following on the Find by Keywords page. Note the use of curly brackets { }.

  • Look for a name contained within the short title of a directory, as displayed within the Results List.
  • Example: in book_title {Manchester}
  • Look for a date within the short title of a directory.
  • Example: in book_title {1915}
  • Recall a directory by its ID number. Note: you will find the ID in a directory's Fact File next to Key name, Location, Date and Decade.
  • Example:in ID {LUL1001A}

WILDCARDS

Use to search for prefix, root and suffix and spelling variations. Wildcards may be more helpful when searching individual directories.

Question mark ? replaces a single character.

  • b?rn retrieves born, barn and burn.
  • sh??e retrieves shore, shire and shade.

Asterisk * replaces 0 or more characters.

  • convict* retrieves conviction, convicted, convicts.
  • *vert* retrieves covert and vertigo.

Ensure that your wildcards are related to the correct topic.

  • The term auto* retrieves automobile, automotive and autobiography.
  • To find out about automobiles only, a more specific statement would be:
  • auto OR automo*

QUORUM SEARCHES

Example: 1 of {chemist, pharmacist, apothecary, druggist}


4. What does Fuzzy mean?

You will see the Fuzzy logic option in two places on this web site.

  • a. on the Find by keywords page
  • b. within individual directories

Fuzzy logic is an advanced retrieval feature. Select it if you wish to look for similar-sounding words, for example. If you were to submit the word commuter and select a Fuzzy option, you would also retrieve words such as computer.

This is useful for finding foreign names and alternative spellings. Fuzzy logic may help you overcome standard problems associated with Optical Character Recognition software. We use such software to convert scanned pages of text into electronic documents. In limited instances the software may not be able to read the exact letters comprising the original text.

An alternative approach to searching within a directory is our browse option. You may wish to try this before experimenting with Fuzzy logic.

Fuzzy is set in 'Off' mode by default.

Find out more about advanced retrieval methods including the use of wildcards.


5. What does Boolean mean, and how do I use it in my keywords?.

You may have come across the 3 basic Boolean operators already. They often allow you to combine keywords and include or exclude terms.

However, be careful how you use them on this web site. They generally locate terms that appear anywhere in the same directory.


AND

  • This operator allows you to look for documents containing one word AND another word.
  • Try entering Walter AND Nash, for example. The system will look for directories that contain both terms anywhere in the text. The terms might be far apart.
  • If you are looking for terms immediately next to each other, adjacency searching provides much better results.
  • A powerful extension of adjacency searching is the Within Operator. You can find out more about this in advanced retrieval methods.

OR

  • The OR operator allows you to look for records containing one word OR the other.
  • Enter Bailey OR Wentworth to find occurrences of one name OR the other.
  • This only is a basic command, though. You are likely retrieve a large number of records if you apply it to multiple directories.


NOT, AND NOT

  • The NOT operator will help you narrow down results in some cases on this web site.
  • To find all directories on site with no mention of Northumberland, type NOT Northumberland on the Find by keywords page. You will get many results.
  • To locate information associated with the word Newcastle, but not Newcastle in Northumberland, enter Newcastle AND NOT Northumberland.
  • If you were looking across all directories, you would retrieve records for a Newcastle Street in Nottingham and Newcastle-under-Lyme, to give just two examples.
  • To locate information relating to the surname, Hyde, as opposed to Hyde Park, use the following:
  • Hyde AND NOT Hyde Park

6. Can I search within an individual directory?

Yes. This is a new feature on our site. Once you've opened a directory, you can search and browse within it. You can also zoom in and out of an image and print pages via your browser or in PDF format.


7. Are the search engines case sensitive?

No. The search engines consider uppercase and lowercase words as the same.

We've simply used a mixture of cases for clarity in the examples above.


Viewing Options


1. What is the best way to print a page?

You can print our general web pages and directory images via your web browser, as File/Print. However, we recommend that you print directory images in PDF format as the quality is superior. Read more about printing.


2. How do I zoom in and out of a page?

You can zoom in and out of a directory image in either search or browse mode. Click on +Zoom In and Zoom Out -.

Additionally, you can alter the size of other forms of text on the site such as our navigation menus and explanatory content. If you have Internet Explorer or Netscape, look for the View menu. This will be at the very top of your screen in your browser. You can then select the Text Size.


3. How do I move between a Fact File and a Directory?

Once you've submitted a Find by option, you'll see a Results List. Within the list are options to view the Directory and to view the directory's Fact File.

Also look for the buttons at the top of each Fact File and Directory image. These allow you to move from one view to another.


Troubleshooting


1. When I click on a directory to view it, I am unable to see the pages. Why?

The 4 most common reasons for this are:

  1. You may have a pre-installed downloading program on your PC that conflicts with this web site. Users with the 'Star Downloader', for example, have often reported such a problem. They resolved it by disabling the program. To do this you must first consult your manufacturer's instructions. Historical Directories cannot advise or take liability for this.
  2. The Historical Directories web site has been designed for a wide range of users. Some of our directories are quite large, however. This means that faster internet connections will take less time to open a directory. If the directory image remains blank after 1-2 minutes, right-click on your mouse, then click Refresh. If this doesn't work, try entering your term(s) again.
  3. You may be trying to look at our web site from work or another public access point. Some workplaces block access to certain external web sites via a firewall.
  4. The Internet server your computer is connected to might be experiencing heavy traffic. This will slow down your access to both this web site and other web sites. Check to see whether the same problem occurs the next time you log on.

2. The search engine appears to miss out some occurrences of my keywords. Why?

The directory may not contain the keywords you are looking for in the first place. Try entering different words or using different search methods to double check.

There may also be another explanation. During the digitisation process we use Optical Character Recognition software. This converts scanned pages of text into electronic documents. In limited instances it cannot read the exact letters comprising the original text.

You can adopt a number of approaches to help resolve the above problem, should it arise. You may wish to try Fuzzy logic or Wildcards. Alternatively, make the most of the browsing options within individual directories and the Fact Files.


3. Why do I lose my place when I am viewing a directory and click on How to Use this site?.

We recommend that you find out how to use this site BEFORE searching or browsing an directory.

The directory images operate within a separate system to the static web pages on the site. If you are viewing a directory image, but then click a page such as How to use this site, you may lose your place. However, you can move freely between the directory images and the Fact File pages. Each time you move between browse and search mode you are sent back to the start of the directory.


4. An error message appears when I try and view a directory. What does it mean?

You might receive an error message if you have a pre-installed downloading program that conflicts with our web site. You might also receive an error message if your workplace is preventing access to the site. See above for more information about these issues.

Other errors occur when the system does not understand the search syntax you have tried to use. Please refer to our FAQ's so that you can get the most out of the site.

Ensure that you click on Clear Settings before using the Find by Keywords page for a second or third time in one session. This ensures that the page has refreshed properly. If the page hasn't refreshed, you might come across the following message:

ZyNET error. Named file not found in result list.

You must select at least 1 drop-down menu, or enter your own keyword, before submitting the Find by Keywords page. If you wish to see a list of all directories, enter a common keyword like ‘trade’.

If you are still unsure about the error message, send us an e-mail.


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